Privacy Policy

The kinds of personal information we collect about you

About you and your team
such as names, contact details, job title, level of authorisation

About your business or assets
such as ICP, connection type, access, meter location, plans and maps, property photos, GIS data, number of people at the property or premisses, energy investments or assets etc. (eg solar, pumps, electric fence), retailer, meter data

About your service providers
details of your service providers that we may need to deal with eg your electrician, builder, gasfitter, surveyor, lawyer, architect, insurer

Claims, complaints or disputes

• eg what happened and when, who was involved, what others involved say about what happened, any related documents or other information provided to us, related recordings of phone calls with us, details relevant to insurance claims
• if we need to pay you, we’ll collect information such as your bank account number

Health and safety
eg details of incidents that may involve you

Communications
eg recordings of your calls to us, notes of discussions and meetings, and emails

Online interactions
eg details of your visits to our website and social media pages, fields you complete in online forms, and other online interactions we have with you

Website analytics, cookies
eg age and demographics (via Google ads and Facebook), IP address, cookie ID, advertising ID, device ID, city, region, browsing behaviour

Publicly available information
eg details from LINZ and the Companies Office website, results of online searches, media reports, Council records and archives

Why we may collect, hold, use and share your personal information

We may collect, use, hold and share your personal information in order to:

• understand your requirements, provide you with services
• contact you, your team, your representatives and your service providers
• update and maintain our customer records
• answer your questions
• pay you or be paid by you
• respond to claims, complaints or disputes that involve you
• meet our legal and contract responsibilities
• meet our internal and external reporting requirements
• carry out training, monitoring and quality control
• respond to claims, complaints or disputes that involve you
• run and improve our website

We may also collect, hold, use and share your personal information for other reasons permitted by NZ’s Privacy Act eg with your permission or where the law permits or requires it.

The kinds of personal information we collect about

About you and your team
such as names, contact details, job title and addresses, skills and experience, relevant vehicle used

Tenders
if you respond to a Base Power request for tender or proposal, we’ll collect the personal information provided in your response and information provided by referees

Due diligence
eg work experience, cv, records of learning, key personnel, referees

Payment
if we need to pay you, we’ll collect information such as your bank account number, GST number, tax declaration, contact for accounts receivable, and we’ll ask you to provide a bank deposit, bank statement or certified bank letter, and to disclose conflicts of interest

Health and safety
eg health and safety records, incident details

Claims, complaints or disputes
eg the date of the event, what happened and when, who was involved, what others involved say about what happened, any documents or other information provided to us, emails and other correspondence about it, recordings of phone calls with us, details relevant to insurance claims

Communications
eg recordings of your calls to us, notes of discussions and meetings, and emails

Online interactions
eg details of your visits to our website and social media pages, fields you complete in online forms, and other online interactions we have with you

Website analytics, cookies
eg age and demographics (via Google ads and Facebook), IP address, cookie ID, advertising ID, device ID, city, region, browsing behaviour

Publicly available information
eg details from LINZ and the Companies Office website, results of online searches, media reports, council records and archives

Why we may collect, hold, use and share your personal information

We may collect, use, hold and share your personal information in order to:

• meet our legal and contract responsibilities
• contact you and your team
• assess tenders and proposals you submit to us
• assess your ability to provide goods or services, or do work, safely, reliably and efficiently
• instruct, engage and pay you
• respond to claims, complaints or disputes that involve you
• keep our people, you and your people, and the public safe
• meet our internal and external reporting requirements
• carry out training, monitoring and quality control
• run and improve our website

We may also collect, hold, use and share your personal information for other reasons permitted by NZ’s Privacy Act eg with your permission or where the law permits or requires it.

How we get personal information

We collect personal information directly from you when you interact with us.

We may also collect personal information about you from others where we consider it appropriate or necessary to do so, such as our contractors and suppliers, your retailer, your service providers eg lawyer, surveyor, property manager, insurer.

If you choose not to provide us with your personal information, we may not be able to properly provide the assistance or services you require.

Who we might share personal information with

We share personal information within Base Power (including within Powerco and our other related companies) for the reasons we collect it. See ‘The kinds of personal information we collect’ and ‘Why we collect, use, hold and share personal information’.

We may share personal information outside Base Power:

• if sharing that information is connected to the reason why we collected it
• with our professional advisors when we use professional services
• with legal and regulatory authorities, and to others who we are permitted or required by law or regulation to share it with
• with a court, tribunal or authority in the course of proceedings or investigations
• with anyone else as permitted by the Privacy Act or with your consent

How we store your personal information

We take reasonable steps to secure the personal information we hold from risks such as loss and interference and unauthorised access or use. For example, our systems are password protected and we use security measures for the internet.

Access to some kinds of personal information (such as consumption data from your meter) is restricted to authorised people within Base Power, who need to access those records as part of their role.

Personal information may be electronically archived.

We may send data to providers (in NZ or overseas) to hold or process for us e.g., cloud storage providers. The data we send may include personal information. Because the providers are our ‘agents’, the personal information is treated as being held by us (not ‘shared’ with the provider), and we’re responsible for how it’s dealt with.

We take reasonable steps to destroy personal information when we no longer need it for the reasons we collected it.

How you can ask to access and correct your personal information

Under NZ’s Privacy Act, you can ask to access personal information we hold about you. You can also ask us to correct personal information we hold about you.

To make a request, please email privacy@basepower.co.nz and we’ll explain the process.

If there’s a valid reason why we can’t meet your request, we’ll give you an explanation. 

Get in touch

We’d love to hear from you! If you have any questions or comments about our privacy policy, please email privacy@basepower.co.nz.

If you’re not ok with the way Base Power has dealt with your personal information, you can make a complaint to our Privacy Officer. Please email privacy@basepower.co.nz.

Updates to our privacy policy

We regularly review and update our privacy policy so it’s accurate and relevant. We’ll always post the most up-to-date version here on our webpage, www.basepower.co.nz/privacy-policy/.

Last updated: 10 March 2022